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apply as a customer service personnel at Pivotage consulting

Pivotage Consulting - Our customer, a social stationary printing organization that renders customized and tweaked administrations, for example, printing of welcome cards and projects for all events, notice cushions, paper stationery and blessing sacks is hoping to fill the situation of: 

Employment Position: Customer Service Executive 

Ref Id: STW/1130/SR 

Employment Location: Ikeja, Lagos 

Reports to: Manager 

Type: Full Time 

Synopsis/Objective 

The client administration official will remain as a contact between the clients and the organization and take care of their needs in an expert way. 

Employment Responsibilities 

Taking care of all clients in an inviting way. 

Pulling in potential clients by responding to inquiries on the organization's items and administrations. 

Selling organization's items and administrations by helping potential client's settle on choice to purchase item. 

Settling item or administration issues by explaining the client's grumbling, proffer arrangements and guarantee client is fulfilled. 

Adding to collaboration by achieving related outcomes as required. 

Working with the Graphic unit on client's ideal plans and edit all occupations. 

Considering both short and long haul interests of the client in settling on administration choices. 

Getting ready Job request of client's solicitation. 

Liaising with the Head of Production on all employments and screen occupations to guarantee wanted quality and precision to fulfill given time constraints. 

Conveying the Manager and other colleagues along on all employments been finished. 

Looking for input from clients to screen their fulfillment. 

Makes techniques to enable the association to serve clients all the more adequately. 

Different Duties: 

If you don't mind note this expected set of responsibilities isn't intended to cover or contain an exhaustive posting of exercises, obligations or duties that are expected of the worker for this activity. Obligations, duties and exercises may change whenever with or without notice.

Job Requirements

  • Candidate must have B.Sc/HND in related field.
  • Candidate must have minimum 3 year experience as a customer service representative, with body of work to show for it.
  • Candidate must be able to treat customers courteously.
  • Candidate must be time conscious in responding to customer requests.
  • Candidate must be able to proactively identify customer needs.
  • Candidate must be able to resolve customer complaints.
  • Candidate must reside in Lagos.
Job Competencies:

  • Must have Strong attention to details.
  • Must have excellent quality control skills.
  • Must possess strong work ethics and excellent interpersonal skills.
  • Must have excellent communication skills
  • Must be emotionally mature and calm.
  • Must have the ability to work well under pressure.
How to Apply
Interested and qualified candidates should send their CV (in MS Word format) only to: recruitment@pivotageconsulting.com using "Customer service executive" as the subject of the mail.

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